Become a fulfilment partner

Cigars of Dubai acts as a buying agent for customers around the world: each order is purchased on the customer’s behalf from a licensed seller in the origin country, packed, declared and dispatched by a local fulfilment partner. We are looking for partners in new origin countries. If your country’s postal service and customs allow tobacco products to be sent to private customers abroad, and you are licensed to trade them or can buy them from licensed retailers, we would like to hear from you.

What a fulfilment partner does

• Receives daily procurement instructions through our partner panel (products, quantities, customer address, declaration data).
• Purchases the goods on the customer’s behalf from a licensed retailer, or supplies them from your own licensed stock (two partner types: procurement sub-agent, or supplier that also fulfils).
• Packs the goods, prepares an accurate customs declaration (“Sale of goods”, real contents and value; never “gift”), and hands the parcel to the national postal service with tracking (EMS, registered or equivalent), usually within 1–2 working days.
• Reports each dispatch in the panel: receipt or invoice, postage receipt, tracking number.
• Receives returned parcels, holds them for the customer and reports them.
• Keeps records for 7 years and treats customer data as confidential, for dispatch only.

What we provide

• A prepaid advance for purchases and postage, settled against your daily reports; you never finance orders.
• A fixed handling fee per parcel, paid separately.
• The partner panel: instructions, labels and declaration data, settlement statements.
• Packaging and declaration guidelines, and a single point of contact in English.

Requirements

Must have

• Your country’s postal service accepts tobacco products in international mail to private recipients, and export of tobacco by post is permitted by your customs authority. Please check before applying; we cannot work in countries where this is prohibited.
• A tobacco trading licence (if you supply from your own stock) or reliable access to licensed retailers at retail prices.
• A registered business with a bank account in the business name. Individuals are considered in some countries; say so in the form.
• Daily dispatch capacity with tracking, and the ability to send us receipts and postage proofs the same day.
• Honest declarations: contents, quantities and values as they are. We do not work with partners who declare tobacco as gifts, samples or documents.
• Working English for written communication.

Helpful

• Experience with international postal shipments of tobacco or other regulated goods.
• A bonded or export warehouse arrangement (not required).
• Knowledge of the import rules of common destination countries.

Countries

We currently work with partners in Japan, Indonesia, Malaysia and Serbia and are preparing the EU and Korea. We are open to any origin country where the rules above are met; countries with a wide range of locally sold brands are of particular interest.

Apply

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Country *AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelauBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongo (Brazzaville)Congo (Kinshasa)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyIvory CoastJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (Dutch part)Saint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia/Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyriaSão Tomé and PríncipeTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom (UK)United States (US)United States (US) Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamVirgin Islands (British)Virgin Islands (US)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands

City *

Are you applying as a company or an individual? *

• Company
• Individual

Company name and registration number *

Contact name *

Email *

Phone / WhatsApp *

Do you hold a tobacco trading licence? *

• Yes
• No, I buy from licensed retailers
• No

Licence number *

Does your postal service accept tobacco in international mail to private recipients? *

• Yes
• Not sure
• No

Carrier *

a international applying

Experience with international postal shipments (years, typical volumes) *

Products available locally

• Cigars
• Cigarettes
• Hand rolling tobacco
• Pipe tobacco
• Heated tobacco
• Other

Daily dispatch capacity (parcels/day) *

Message (optional)

Consent *

• I agree that the data in this form is processed to assess my application (Privacy Policy).

Language

Send application

Applications are assessed case by case. We verify licences and postal rules before any agreement. Partners work under a written agreement. This page is not an offer of employment.

All correspondence and interviews are conducted in English.